Published prices may change for future orders, but a confirmed order is not silently repriced just because the general price list changes later. Inspection corrections and separately approved extras are different processes.
We design checkout to be fast for 48/24-hour service without surprising you. Your basket is what you declare; final item classification is verified during inspection.
You see an estimated amount and authorise a payment method at checkout. We explain that your basket is a declaration and that items are verified during inspection.
We correct to the actual item and applicable published price under our Terms and payment setup, and notify you immediately in My A to Z Inbox with what you selected, what we received, any price difference and the revised amount.
Special stain treatment, repair, alteration or similar extras require separate approval before the service is performed or charged. You receive an action-required notice with price and Approve / Decline options.
We use payment-provider tokens rather than storing raw card numbers at A to Z. If your bank requires fresh authentication for an adjustment, you are directed through the secure payment flow.
We keep different categories of data for different purposes — not everything forever. Detailed retention schedules are defined with our Cyprus legal review.
Retained according to Cyprus accounting, tax and legal obligations.
Kept for normal service and claims needs; extended while an active complaint or claim exists.
Retained long enough for operational needs and dispute resolution.
Evidence preserved through resolution and the applicable legal claim period.
Stale eligibility data is deactivated or removed when the purpose ends, subject to necessary audit evidence.
We define what is deleted or anonymised versus what must remain for legal obligations, as set out in our Privacy Notice.
For genuine loss, damage, wrong delivery, irreversible shrinkage or another confirmed service failure, we follow a calm, fair, evidence-led process.
Intake piece count and barcode scans, before photographs and inspection notes, measurements where recorded, processing history, after-care inspection, packing reconciliation, delivery proof and your report.
Explanation where evidence shows a pre-existing condition or inherent garment risk; re-clean or quality review where safe; repair or alteration support where appropriate; service credit or refund; compensation where A to Z accepts responsibility and compensation is appropriate — all under our Terms and claims policy.
Report against the exact order in My A to Z as soon as possible so we can link your case to the full order record.
Rules depend on how far your order has progressed. Any applicable charge is shown before you confirm cancellation.
Normally you may cancel without a cleaning charge; any logistics rule is stated clearly in advance.
Cancellation may still be possible; a pickup or handling cost may apply where disclosed.
Return may still be possible, but inspection and transport costs may already have been incurred.
You may be responsible for work already performed, subject to applicable law and our Terms.
Normal order completion and payment rules apply.
If approval is required because of risk or an optional extra, only the affected item is paused where practical — not necessarily your whole order.
The affected garment waits for your instruction. Status example: “Waiting for your approval — this item is paused. Your remaining eligible items may continue through processing.”
Immediate app/push notification and My A to Z Inbox message; email may be used as a secondary channel, with reminders according to our operating schedule.
The affected garment’s estimated return time may be recalculated from when you approve, where necessary.
No. We do not perform an optional paid treatment simply because you failed to respond. After a lawyer-approved period, we define whether the garment is returned untreated or handled under another documented safe process.
Express-eligible services and items are shown before checkout. The same definition of Express is used in advertising, checkout, the app and our Terms.
Yes. Inspection may remove an item from Express if difficult staining, specialist material, damage risk or an approval hold makes 24-hour completion unsafe or unrealistic. We notify you immediately with the reason and revised estimate.
We distinguish an A to Z operational failure from a genuine garment-specific exception. Where Express is missed for a reason within A to Z’s control, remedy may include refunding the Express surcharge or issuing defined credit — as set in our Terms.
Your Smart Garment Box stays linked to your account, household and registered service address. Deposit amount and status appear in My Smart Box.
We distinguish ordinary wear from significant customer-caused damage and define replacement if the box is lost, stolen or damaged. Disputed loss or damage opens a support case rather than an unexplained automatic charge.
We revalidate service availability before transferring the registered address.
Return procedure and deposit-refund timing are defined in Smart Box terms. A replacement box receives a new Box ID; historical orders keep the original Box ID.
Corporate Partner pricing may differ from standard B2C pricing and can be account-specific or tiered by garment, service category and volume. Uniform and workwear remain with A to Z Dry Clean even at high volume.
No. Employee personal-benefit pricing is separate from the employer’s uniform/workwear account. Employer reporting does not expose employees’ private personal garment-care activity.
For larger corporate accounts, we may provide an Excel/CSV service statement plus an invoice every 15 days where agreed, with billing contact, payment terms, cost centre/reference, collection location and invoice frequency configured per partner.
Negotiated corporate price changes follow the relevant Corporate Partner agreement, not the general B2C future-order rule alone.
VIP garment history is a later-stage premium capability — not a universal launch feature — subject to photography, workflow, storage and privacy maturity.
Possible criteria include invitation by A to Z, annual spend or order-frequency thresholds, corporate executive or premium partner benefits, a future paid premium membership, or manual designation by authorised management.
A premium record may include permanent garment identity (barcode/RFID), professional photography, standardised measurements, material and brand information, stain and treatment history, alteration history, care preferences and service dates — when the feature is formally launched.
A to Z may update published prices from time to time. Updated prices apply to new orders placed after the change and are displayed before you confirm your order.
A confirmed order will not be repriced merely because our general price list changes afterwards. Final order value may still adjust where inspection confirms the wrong garment category or where you separately approve an additional paid service.
The current applicable price is shown before you confirm each new paid order. We maintain dated, versioned price lists for auditability.
A general B2C price-list change may apply to future orders without an individual message to every registered customer, subject to final legal confirmation — provided the price for your next order is clear before you commit.
Subscriptions, prepaid packages, vouchers and promotions have separate terms reviewed with legal counsel.
These summaries support the customer experience described on our website and app. They do not replace Cyprus-qualified legal advice or your contract with A to Z.